Shipping & Delivery
We always understand that once you make the decision to order any products, you would love to get the them fastly. At Sunny Hair Vietnam Supplier, we provide various types of delivery worldwide, depends on your preference.
Internal Express Shipping Estimated 4 to 7 working days and adding 2-3 working days to all shipping time -frames for regional areas since we receive your request and send your confirmation regardless of the shipping option selected. We will ship out the package as soon as we receive your payment or issue an invoice (according to our business agreement), from Monday through Friday, including holidays (the Terms and Conditions respecting each logistics providers would vary accordingly). We cannot guarantee weekend delivery but will notify you if possible only when you select Express Delivery. You will receive a confirmation e-mail with the tracking link once your order is shipped.
We have been working with all global carriers (DHL, UPS, FEDEX) and others (AIRLINE, CARGO, SEAWAY…). If you do not send request on any specific logistics provider, we will select the most appropriate one, based on our experiences and customers data. Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may cause delay in processing by an additional 1-2 business days. Therefore, all customers are advised to double check their shipping and billing address to ensure that all information is correct (including spelling) before sending out to avoid any unexpected situations or delays. If an item is returned to us due to incorrect contact/postal details then we will request that postage fee is repaid to resend your parcel. If incorrect details are supplied and we have already sent your parcel and it goes missing we will not offer a refund. Keep in mind that we send all parcels the same day so please, double check all details carefully and contact us as soon as possible if you find a mistake. Once your parcel has been posted we cannot correct any details.
The length of shipping time will vary among countries and choice of logistics carriers or types. All international orders will be shipped from our warehouse in Hanoi, Vietnam, which will greatly expedite the shipping times for your order.
When your order is shipped, we will provide you the tracking code with logistics carriers so that you could follow the journey of your package online. Please allow 1 – 4 days for the tracking information to show.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please contact us after the estimated delivery time.
International Taxes and Duties
International customers (outside of Vietnam territory ) are responsible to pay any customs or import duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Sunny Hair Supplier, thus not included in the price of the goods you purchase from us. All applicable fees must be paid by the recipient in order to receive the parcel.
As we are unable to advise the charges or predict what these fees might be because these fees vary according to each country’s tax and duty policies. It would be better for you to contact your country’s customs office or tax agent for further information and respective charges, rates on a package coming outside of your country.
* Please note that delays with your parcel may occur once the parcel reaches customs in your country. These delays are out of our control.