Return and Exchange
At Sunny Hair Vietnam, we are always confident about our quality products, customer service, and being your long-lasting relationship with our value customers is our first priority, our goal. However, we understand that there may be circumstances in which you need to exchange items purchased. We are willing to provide you returns and exchanges without shipping costs within 7 days on all sets that have not been opened, installed, worn, damaged or tampered in any situation. We highly recommend you double check your hair extensions before removing the bindings to make sure they are the correct colour, and the quality you expect. Once the bindings have been removed they cannot be returned for refund or exchange (no exceptions). Actually, not only our company but almost Vietnam hair companies have the same return and exchange policy.
Return & Exchange
Per hygiene laws and for sanitary purposes, we cannot accept returns/exchanges on hair that has been used or washed because it is a real human hair product. No exceptions can be accepted.
- NO RETURN from the day the client's order is successfully delivered, and Return is only applied to regular wholesale clients. As long as your product is unopened you can return your item within 60 days.
- Before delivery, Sunny Hair provides you videos of your hair in advance to make sure you satisfy the order, or want to make changes (Extra fee may be concluded). Once hair is shipped NO RETURN.
- We attempt to ensure that our hair description is complete, accurate, and current, and guarantee that we offer 100% HUMAN HAIR. No RETURN is accepted due to this reason.
- Sunny Hair assumes no responsibility for merchandise damaged or lost by the carrier handling the returned merchandise;
- Please do not send unauthorized returns. We are not responsible for lost items, unauthorized returns, or items sent to the incorrect address. We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package;
- Sunny Hair needs to physically receive the merchandise at our office before the refund process happens;
- We will refund the purchase amount of the product only. The shipping cost and other fees (if any) will not be refunded.
- Sunny Hair Vietnam only accepts the returned product on unworn, unwashed and undamaged products within 14 days of purchase (if any). The customer is responsible for return shipping costs.